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Contents
MODULE A: INDIAN FINANCIAL SYSTEM & REGULATORY GUIDELINES
CHAPTER 1. FINANCIAL SYSTEM OVERVIEW
CHAPTER 2. BANKING REGULATIONS
CHAPTER 3. SETTING UP OF A SMALL FINANCE BANK
CHAPTER 4. FINANCIAL INCLUSION AND FINANCIAL LITERACY
CHAPTER 5. GOVERNMENT SPONSORED CREDIT-LINKED SCHEMES
CHAPTER 6. RISK MANAGEMENT
MODULE B: OPERATIONAL ASPECTS OF BANKING
CHAPTER 7. OPERATIONS OF BANKS
CHAPTER 8. MAINTENANCE OF ACCOUNTS
CHAPTER 9. KNOW YOUR CUSTOMER AND ANTI-MONEY LAUNDERING
CHAPTER 10. BANKER'S SPECIAL RELATIONSHIP
CHAPTER 11. NEGOTIABLE INSTRUMENTS ACT
MODULE C: CREDIT AND FOREIGN EXCHANGE MANAGEMENT
CHAPTER 12. PRINCIPLES OF LENDING, WORKING CAPITAL ASSESSMENT AND CREDIT MONITORING
CHAPTER 13. DOCUMENTATION
CHAPTER 14. DIFFERENT MODES OF CHARGES
CHAPTER 15. PRIORITY SECTOR ADVANCES
CHAPTER 16. NON-PERFORMING ASSETS
CHAPTER 17. AGRICULTURAL ADVANCES
CHAPTER 18. RECOVERY OF LOANS
CHAPTER 19. LENDING TO MICRO, SMALL AND MEDIUM ENTERPRISES
CHAPTER 20. FOREIGN EXCHANGE
MODULE D: MARKETING, TECHNOLOGY AND CUSTOMER SERVICE INCLUDING SOFT SKILLS
CHAPTER 21. MARKETING - AN INTRODUCTION
CHAPTER 22. CONSUMER BEHAVIOUR
CHAPTER 23 PRICING & DISTRIBUTION
CHAPTER 24. CHANNEL MANAGEMENT
CHAPTER 25. PARA BANKING ACTIVITIES
CHAPTER 26. DATA COMMUNICATIONS
CHAPTER 27. CUSTOMER SERVICE
CHAPTER 28. PAYMENT SYSTEMS AND ELECTRONIC BANKING
CHAPTER 29. SOFT SKILLS AND LEADERSHIP SKILLS
CHAPTER 30. CONSUMER PROTECTION
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Author Details
Indian Institute of Banking & Finance (formerly The Indian
Institute of Bankers) was established in 1928. With membership of over
750 institutional members and over 2.5 lac individual members, it is the
largest institute of its kind in the world and is working with a
mission 'to develop professionally qualified and competent bankers and
finance professionals primarily through a process of education,
training, examination, consultancy/counseling and continuing
professional development programs'.
The institute has almost all the banks and financial institutions -
public sector, private sector, foreign, cooperative and regional rural
banks - as members in addition to IT/BPO companies and individuals
working in the banking and finance industry. The Institute offers a
number of professional courses in banking and finance and is managed by a
Governing Council consisting of Chairmen/CEOs of different banks and
eminent academicians. The institute has collaborations with reputed
international bodies like Canadian Institute of Bankers; Securities
Institute, Australia; World Bank Institute, Washington; American
Bankers' Association and The Asian Banker, Singapore and IIMs/XLRI,
India, for offering courses and CPD programs to finance professionals.
