Retail Banking and Wealth Management (JAIIB Examination, Diploma in Banking and Finance)

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Description
The book on "Retail Banking and Wealth Management", is a compendium of various products and services being offered by banks. In today's scenario, the bank branches have blossomed into one-stop financial hub for catering to all kinds of financial needs of customers which includes deposits, credit and investment products. Additionally, use of technology has brought about a paradigm shift in banking operations along with changes in customer preferences and expectations.
The contents of the book have been structured into four modules, as follows:
Module A: Retail Banking
Module B: Retail Products and Recovery
Module C: Support Services - Marketing of Banking Services/Products
Module D: Wealth Management
While preparing the course ware, effort has been made to broadly cover all the major products and services being offered by banks and also, update about the recent developments in the field of retail banking with special emphasis on digital space. This book intends to serve as a comprehensive guide for all Retail Bankers and support them in managing the retail business which is a critical stepping stone for a successful banker
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Table of Contents
MODULE A: RETAIL BANKING
1. Retail Banking: Introduction
2. Retail Banking: Role within the Bank Operations
3. Applicability of Retail Banking Concepts and Distinction between Retail and Corporate/Wholesale Banking
4. Branch Profitability
MODULE B: RETAIL PRODUCTS AND RECOVERY
5. Customer Requirements
6. Product Development Process
7. Credit Scoring
8. Important Retail Liability Products
9. Important Retail Asset Products
10. Credit and Debit Cards
11. Remittance Products
12. Digitization of Retail Banking Products
13. Role of AI and Technology in Retail Banking
14. Recovery of Retail Loans
15. Management Information Systems
16. Secularization
MODULE C: SUPPORT SERVICES-MARKETING OF BANKING SERVICES/PRODUCTS
17. Marketing: An Introduction
18. Delivery Channels in Retail Banking
19. Delivery Models
20. Customer Relationship Management in Retail Banking
21. Service Standards for Retail Banking
22. Marketing Information Systems-A Longitudinal Analysis
MODULE D: WEALTH MANAGEMENT
23. Importance of Wealth Management
24. Investment Management
25. Tax Planning
26. Other Financial Services Provided by Banks
ADDITIONAL READING MATERIAL ON HOME LOANS
27. Lender's Appraisal Procedure
28. Housing Finance and Tax Planning
29. Mortgage Advice
30. Valuation of Real Property
Appendix
References
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Author Details
IIBF : Established in 1928, as a Company under Section 26 of the Indian Companies Act, 1913, Indian Institute of Banking & Finance (IIBF), formerly known as The Indian Institute of Bankers (IIB), is a professional body of Banks, Financial Institutions and their Employees in India. With a total membership of over 10 lakhs, IIBF is the largest institution of its kind in the world and is working with a Mission "to develop professionally qualified and competent bankers and finance professionals primarily through a process of education, training, examination, consultancy/counseling and continuing professional development programs."During its 94 years of service, IIBF has emerged as a premier institute in banking and finance education for those employed as well as seeking employment in the sector, aiming for professional excellence. Since inception, the Institute has educated numerous members and awarded several banking and finance qualifications, viz JAIIB, CAIIB, Diploma and Certificates covering diverse and contemporary subjects in the banking & finance domains, which have helped the banking & finance professionals to sustain their professionalism through continuing professional development programs.