Enforcement of Consumer Rights and Protections

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Description
Enforcement of Consumer Rights and Protections is a practical ready-reference to help guide lawyers when dealing with client work in relation to goods, digital content and services, and an essential aid for local authorities when prosecuting or bringing enforcement action against traders. The book covers powers and responsibilities of regulatory bodies, the UK's approach to sanctions, criminal penalties, investigatory powers, disclosure, consumer redress, the Ombudsmen Schemes and the EU framework within which UK measures apply. It provides a birds' eye view of the regulatory arena, encompassing the changes since April 2014 in areas where consumer rights and protections are engaged. It deals with the Consumer Law Reform Programme, notably;
• The Consumer Rights Act 2015
• Part 4A of the Consumer Protection from Unfair Trading Regulations 2008
• Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
• Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015
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Contents
Chapter 1 : The Character of Consumer Protection, Rights and Regulatory Controls
Chapter 2 : Sources and Influences on Consumer Law
Chapter 3 : Consumer Rights and Private Enforcement: General Measures
Chapter 4 : Civil Litigation in Consumer Cases
Chapter 5 : Consumer Contracts for Goods
Chapter 6 : Over-arching provisions about services
Chapter 7 : Some Consumer Services Exemplified
Chapter 8 : Who's Who: Consumer and Food Standards Regulatory and Consumer Bodies
Chapter 9 : Regulatory Co-Operation and Co-Ordination in Europe
Chapter 10 : National Application of Market Surveillance, Conformity Assessment and Official
                        Controls of Products
Chapter 11 : Investigatory Powers
Chapter 12 : Administrative Authority and Notices
Chapter 13 : Regulatory Controls of Enforcement Action 
Chapter 14 : Criminal Offences as Enforcement Tools
Chapter 15 : The Unfair Commercial Practices Directive
Chapter 16 : Defences and other Procedural Protections
Chapter 17 : Interim Remedies, Injunctions and the Enterprise Act
Chapter 18 : Regulatory Sentencing, Confiscation and Costs
Chapter 19 : Consumer Advocacy, Consumer Codes, Advertising and Non-Statutory Regulation
Chapter 20 : Alternative Dispute Resolution and Consumer Redress
Chapter 21 : Ombudsmen Schemes
Appendix 1 to Appendix 6
Index
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Author Details
Claire Andrews was called to the bar in 1979 and practices from Gough Square Chambers, London. She specialises in Consumer Law. Claire is an arbitrator and mediator accredited by the Chartered Institute of Arbitrators. She is a CEDR ADR official on their consumer dispute resolution panel and also is a member of two self-regulatory panels.