Consumer Protection Act, 2019 (With Rules and Regulations)

Along with Framed Under the Act
Also Containing
Judicial Interpretation, Comparative table Notification & detailed Subject Index
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Description
In 1962, the U.S President John F. Kennedy propounded the four basic rights of consumers in a speech, he made to the Congress. These rights were (1) Right to choose freely (2) Right to be heard (3) Right to be informed and (4) Right to be safe. Later on, these four principles formed the foundation of Federal Protection for U.S Consumers and later came to be known as the Consumer Bill of Rights. In our country also, as supply of good and services evolved, there arose a need to have a qualified Consumer Law to protect the rights of consumers. In 1986, the Consumer Protection Act was enacted to give a statutory framework to protect the rights of consumers. Various Rules were also framed under the said enactment to give effect to the provisions of the Act. In the year 2019, the new Consumer Protection Act was enacted thus repealing the old one. The Consumer Protection Act 2019 is a comprehensive enactment which is meant to protect the rights of consumers. After the enforcement of the Act, various Rules and Regulations were framed under the enactment. The Consumer Forum which is functioning in District level is given powers to adjudicate upon disputes where there is deficiency of service and goods are
involved. Various mechanisms are inbuilt in the Act so as to give effect to the Orders of the Forum. Thus, in today's world it can be very well said that the rights of consumers are given due recognition and by this statutory framework those rights are given protection under the law. The law on consumer protection thus assumes profound importance in today's scenario.
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Table of Contents
PART I
The Consumer Protection Act, 2019
PART II
Consumer Protection (Consumer Disputes Redressal Commissions) Rules, 2020 
Consumer Protection (General) Rules, 2020 
Consumer Protection (Consumer Commission Procedure) Regulations, 2020
Central Consumer Protection Authority (Allocation and Transaction of Business) Rugulations, 2020
Consumer Protection (Salary, allowances and conditions of service of President and Members of the State Commission and
District Commission) Model Rules, 2020
Consumer Protection (Qualification for appointment, method of recruitment, procedure of appointment, term of office, resignation and removal of the President and members of the State Commission and District Commission) Rules, 2020
Consumer Protection (Administrative Control over the State Commission and the District Commission) Regulations, 2020.
Consumer Protection (E-Commerce) Rules, 2020.
Consumer Protection (Central Consumer Protection Council) Rules, 2020
Consumer Protection (Mediation) Rules, 2020
Consumer Protection (Mediation) Regulations, 2020
Consumer Protection (Direct Selling) Rules, 2021
Consumer Protection (Jurisdiction of the District Commission, the State Commission and the
National Commission) Rules, 2021. 
Consumer Protection (Search and Seizure and Compounding of offences by the Central
Authority and Crediting of Penalty) Rules, 2021
Central Consumer Protection Authority (Form of annual statement of accounts and records) Rules, 2021
Central Consumer Protection Authority (Annual Report) Rules, 2021
Central Consumer Protection Authority (Procedure for Engagement of Experts and Professionals) Regulations, 2021
Central Consumer Protection Authority (Submission of Inquiry or Investigation by the Investigation Wing) Regulations, 2021
PART III
Kerala Consumer Protection Rules, 2021
Kerala Consumer Protection (Mediation Cell) Rules, 2021.
Notification
Index
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Author Details
George Johnson, M.A., LL.M, Advocate High Court of Kerala
Dominic Johnson, LL.B Advocate High Court of Kerala