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Contents
Module A – General Banking
1. Structure of Indian Banking and types of banks
2. Deposit schemes and other banking services
3. Account opening procedures and KYC mechanisms
4. Grievance redressal and the Integrated Ombudsman Scheme
Module B – Financial Inclusion and Role of Business Correspondents
5. Concept and need for financial inclusion
6. BC and BF model as a vehicle for financial inclusion
7. Risk and fraud management in the BC/BF context
8. Government schemes like PMJDY, PMJJBY, PMSBY, and APY
Module C – Technical Skills
9. Basic technical skills for handling various banking devices and connectivity issues
10. Overview of digital banking products
Module D – Soft Skills and Behavioural Aspects
11. Importance of communication and financial counselling
12. Strategies for dealing with different types of customers
