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Contents
Module A : General Banking
Chapter 1 : Structure of Indian Banking and Types of Banks
Chapter 2 : Various Deposit Schemes and Other Services
Chapter 3 : Account Opening, On-Boarding Process, KYC Mechanism and Operations
Chapter 4 : Accounting, Finance & Operations
Chapter 5 : Loans and Advances : Retail Lending
Chapter 6 : Principles of Sound Lending
Chapter 7 : Securities and Modes of Charging them
Chapter 8 : Priority Sector Lending and Agricultural Advances
Chapter 9 : Kisan Credit Card Scheme
Chapter 10 : Cash Flows of a Small Borrower
Chapter 11 : Asset Classification and Methods of Recovery
Chapter 12 : Grievance Redressal Mechanism in Banks and Banking Ombudsman Scheme
Chapter 13 : Overview of the Financial Market
Module B : Financial Inclusion and Role of BCAs
Chapter 14 : Financial Inclusion and Banking for the Unbanked
Chapter 15 : Microfinance and Self-help Groups (SHGs)
Chapter 16 : Business Correspondent and Business Facilitator (BC/BF) Model : a Vehicle
for financial Inclusion
Chapter 17 : Risk and Fraud Management
Chapter 18 : PMJDY, PMJJBY, PMSBY and APY
Chapter 19 : Central Government and Local Government Sponsored Schemes
Module C : Technical Skills
Chapter 20 : Basic Technical skills (Handling Micro-ATMS, Biometric and other devices,
Basic connectivity Issues)
Chapter 21 : Digital Banking Products
Module D : Soft Skills and Behavioural Aspects
Chapter 22 : Communication and Financial Counselling (Including Financial Literacy and
Financial Education)
Chapter 23 : How to Deal with Different Types of Customers
Chapter 24 : Soft Skills and Strategies for Recovery of Bank Loans
Abbreviations
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