All categories
Banking Principles and Operations

Banking Principles and Operations

  • ₹795.00

Out of Stock

.............................................................................................................................
Description
The book has been designed to give new employees of banks and students a thorough grounding in all products and services offered by banks together with the relevant theoretical and legal inputs. The emphasis is on the operational and customer service aspects rather than the legal aspects. The relevant legal and regulatory provisions have also been covered when explaining each of the product or service. Starting with an "Overview of Banking", which gives the reader a broad picture of banking, each product and service is explained in detail in subsequent chapters. The delivery processes or the operational aspects are explained in detail to enable the reader to understand what exactly happens in a bank on day to day basis; in other words, how banking is done. The inputs on "Customer Service" will make the reader aware of the techniques of customer service and the inputs on "Marketing" will enable him to understand how the needs of customers are converted to business opportunities. The chapter on "Monetary Policy" will equip the reader to understand and
appreciate the reports and articles that appear in financial dailies relating to 'price', 'liquidity', 'interest rate' and their impact on 'economic growth'. Though a detailed exposition on "Business Credit" and "Foreign Exchange" is beyond the scope of the book, basic inputs on the topics have been included to make the book a complete banking book. For the benefit of those who have had no exposure to "Financial Accounting" and "Business Mathematics" two chapters on the topics have been added at the end of the book. A study of the book will enable the readers to become productive employees of banks with the minimum of on the job training, resulting in greater job satisfaction for the employees and higher productivity, lesser errors and greater customer satisfaction for the banks.                                                                              
.............................................................................................................................
Contents
1. Evolution of Money and Banking
2. An Overview of Banking
3. Types of Customers
4. Types of Deposits
5. Account Opening
6. Banker Customer Relationship
7. Account Operations
8. Cash Operations
9. Cheque Collection Services
10. Payments and Remittance Services
11. Cash Management Service CMS
12. Bills Collection Services
13. Inter-Bank Settlements
14. Financial Services
15. Service Channels and Operations Management
16. Retail Credit
17. Business Credit
18. Rural Finance
19. Micro Finance
20. Foreign Exchange
21. International Banking
22. Treasury Management
23. Customer Service
24. Marketing
25. Regulatory Environment 1 - General
26. Regulatory Environment 2 - Basel-Ill Guidelines
27. Indian Financial System
28. Monetary Policy
29. Financial Accounting
30. Business Mathematics
.............................................................................................................................
Author Details
Shri M N Gopinath
retired as Senior General Manager of ICICI Bank in August 2005 after a 35 year long career in banking. He started his banking career as a Probationary Officer in Bank of India in 1970 and moved to ICICI Bank in 1995. During his 25 year stint at Bank of India, he gained exposure to all aspects of banking, and during his 5 years tenure at the bank's New York branch he gained an insight into modern banking practices. This was further reinforced and expanded during his stint with ICICI Bank where he was part of the initial senior management team that established and grew the bank.
.............................................................................................................................

Write a review

Please login or register to review

Similar Products

Recently Viewed