Bahri's Railway Commercial Management and Rules

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Description
We feel pleasure in presenting the Fifteenth revised and updated edition of Bahri's Railway Commercial Management and Rules. Encouraging responses to the earlier editions of this book especially from the officials of the various disciplines of the Commercial and Operating Department have been very gratifying. The pressure of challenges on Indian Railways is enormous and results in its not being able to meet the demands of its freight and passenger customers. Cleanliness, punctuality of service, safety, quality of terminals, capacity of trains, quality of food and ease of booking tickets are among the major customer-focus issues. On one hand, the passenger trains utilize two-thirds of capacity and generate only one-third of the revenue while on the other hand, high freight tariff are getting out-priced in the market. Neither is diversification being offered in commodities catered for, nor does the "Non- Fare" revenue generation have a meaningful proportion. It is the responsibility of the Commercial Department of the Indian Railways to manage the affairs of the railways on strong commercial principles beneficial for both consumers as well as railways. To achieve this, the cabinet has revised the organizational structure of the Railway Board on functional lines. The commercial rules of Indian Railways will be applicable on DFCCIL mutatis mutandis like a Zonal Railway till Indian Railway is the sole operator.
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Contents
Chapter 01 : Organisation of Commercial Department of Indian Railway
Chapter 02 : Passengers and Passenger Tickets
Chapter 03 : Reservations, Cancellations and Refunds at Stations
Chapter 04 : Modern methods of passenger Booking and reservation
Chapter 05 : Check and collection of passenger Tickets
Chapter 06 : Passenger Amenities and customer care
Chapter 07 : Booking and Delivery of Luggage
Chapter 08 : Booking, conveyance and Delivery of Parcels
Chapter 09 : Booking of Goods Traffic
Chapter 10 : Booking of various other type of consignments (Goods and Parcels)
Chapter 11 : Loading of Goods
Chapter 12 : Unloading and Re-weighment of Inward goods
Chapter 13 : Delivery of Goods
Chapter 14 : Carriage of Railway materials and stores
Chapter 15 : Catering and Vending Services
Chapter 16 : New catering policy, Tourism policy and Indian Railway Catering and Tourism
                       Corporation Ltd. (IRCTC)
Chapter 17 : Marketing and Sales
Chapter 18 : Comprehensive parcel Leasing policy
Chapter 19 : Container Services
Chapter 20 : Sidings
Chapter 21 : Gati Shakti Multi-Modal Cargo Terminals Policy
Chapter 22 : Station Initial Accounts and station outstanding
Chapter 23 : Claims Prevention
Chapter 24 : Claims
Chapter 25 : Inspections
Chapter 26 : Frauds and Embezzlements
Chapter 27 : Commercial statistics
Chapter 28 : Earning Estimates
Chapter 29 : Liability of Railways as Carrier of passengers and Goods
Chapter 30 : Non-Fare Revenue
Chapter 31 : Freight Operations Information system (FOIS), Coaching Operation Information System (COIS),
                       parcel Management System (PMS), & Freight Development Portal
Chapter 32 : Digital Payment System
Chapter 33 : Miscellaneous
Appendix 1
Appendix 2
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Author Details
K.P. Sharma, Senior Accounts Officer (Retired), Central Railway